Returns

YOUR RIGHT TO A STORE CREDIT OF PURCHASE PRICE

You are entitled to a store credit ONLY for items you purchase from The Empress & Wolf if the item is:

(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or

(b) not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or

(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would,

And you return the item within a 14 days after purchase and provide The Empress & Wolf with proof of purchase, such as your original The Empress & Wolf receipt or bank statement. If you do not return the item within 14 days, you will not be entitled to a store credit but you will be entitled to exchange the goods or have them repaired. (this excludes any original art).

The Empress & Wolf reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

The Empress & Wolf does not replace or give store credit for items that have been damaged due to human error, or due to general wear and tare.

If you are entitled to a store credit but you would prefer to exchange the item or receive a The Empress & Wolf gift card of equivalent value to the item, The Empress & Wolf is happy to exchange or give you the gift card instead of a store credit.

ORIGINAL ART

We do not offer ANY exchange or store credit on Original Art. Once the artwork has left The Empress & Wolf, all transactions are final.

THE EMPRESS & WOLF 'CHANGE OF MIND POLICY'

The Empress & Wolf is not legally obliged to give store credits of the purchase price or gift cards on items, or exchange them, simply because you have changed your mind about the purchase, or because it was an unwanted gift.

However, under our own The Empress & Wolf  'Change of Mind Policy', if you simply change your mind we do offer an exchange or store credit of value equivalent to the purchase price for most items provided that:

(a) you return the item within 7 days from the date you receive it; and

(b) the item is unused and in its original condition; and

(c) all original labels and tickets are attached to the item; and

(d) you provide an original The Empress & Wolf tax invoice as proof of purchase

The Empress & Wolf 'Change of Mind Policy' does NOT apply under any circumstances to purchases of the following items:

(a) Earrings;

(b) Original Art;

(c) Opened Tarot Cards;

(d) Crystals; or

(e) Items in the Sculpture Garden

(f) Sale Items

Under our own The Empress & Wolf  'Change of Mind Policy, all items MUST be delivered back to the store in original unused and unworn condition. All delivery costs will be at the cost of the purchaser and if there was a delivery fee incurred at time of purchase, this will be removed from the store credit amount.

When sending returned items to The Empress & Wolf  we advise you use registered post as we do not take responsibility for the loss of items being returned and this may result in us being unable to process your refund or exchange. In considering any application for refund or exchange The Empress & Wolf  reserves the right to inspect returned items upon receipt.

HOW DO I RETURN AN ITEM I'VE PURCHASED ONLINE

If, for any reason, what you’ve purchased is not suitable we are happy to offer you a store credit (or exchange in store only).

  • You must return any items within 7 days of receiving your order.

When sending returned items to The Empress & Wolf  we advise you use registered post as we do not take responsibility for the loss of items being returned and this may result in us being unable to process your refund or exchange. In considering any application for refund or exchange The Empress & Wolf  reserves the right to inspect returned items upon receipt.

  • We can only accept returns if items are unused and in their original condition with labels/tickets attached.

  • For hygiene reasons you cannot return earrings

  • We do not offer ANY returns on original art

  • For in store returns you must show your order confirmation email, which acts as your tax invoice

  • All returns must comply with our full returns policy (link for online)

Unfortunately we can’t accept online exchanges; however you can take your item into The Empress & Wolf store for an exchange. Please show your order confirmation email for any in store exchanges.

Under our own The Empress & Wolf  'Change of Mind Policy we do not offer any exchange or store credit for ON SALE items.