LAY-BY TERMS & CONDITIONS
You can lay-by purchases of $50 or more at The Empress & Wolf store and spread the payment over a number of weeks. To establish a lay-by, you must pay a 25% deposit and a $5 non-refundable service fee. Lay-bys are available for up to 12 weeks and regular payments must be made.
Where can I make payments? Payments may be made over the phone or at The Empress & Wolf counter in store.
What products cannot be purchased on lay-by? Any items under $50
Collecting your purchases. You can collect your purchases as soon as you have paid in full for the lay-by. Purchases must be collected by the end of the three month lay-by period. If you are unable to make it into store for collection, The Empress & Wolf will post. Postage charges will apply.
Cancellation by you. Lay-bys may be cancelled by you at any time during the 14 day cancellation period, in which case you will be entitled to a store credit of the amount you have paid, less a termination fee of $25 (which is in addition to the $5 non-refundable service fee) Store credit for lay-by payments must be used within 30 days of lay-by cancellation and can not be used to purchase services. Lay-bys that are cancelled after the 14 day cancellation will be entitled to a store credit of the amount paid, less a termination fee of $50 (which is in addition to the $5 non-refundable service fee)
Cancellation for non-payment or non-collection. It is your responsibility to make the regular lay-by repayments and collect your purchases by the due date. Failure to make payments when they are due or collect lay-bys by the due date will result in a cancelled lay-by with no reimbursment. The Empress & Wolf is not required to contact you before cancelling a lay-by for non-payment or non-collection.
Other terms. Lay-by contents cannot be modified. You may change your contact details. Lay-by terms may be varied for specific events or promotions.
Lay-bys on Original Art have a 24 hour cancellation policy (cooling off period), In which case you will be entitled to a store credit of the amount you have paid, less a termination fee of $25 (which is in addition to the $5 non-refundable service fee) After the cooling off period has lapsed, WE WILL NOT EXCHANGE THE FULL DEPOSIT as the artwork will no longer be available to other customers for purchase in this time. We do not offer any cancellation policy on artwork that has been purchased and has left The Empress & Wolf. Any cancellations that occur 24 hours or more after the initial purchase will not be refunded and the buyers commitment to purchase must be adhered to or FULL deposit will be lost.